If you are unsure of the staples or stapler that is best for your needs, please contact us and we are happy to assist you in selecting the right products. No material will be accepted without a Return Goods Authorization number (RGA# must appear outside of all cartons) Please email contact@etona.com for RGA#. A 25% Handling/Restocking charge will be assessed to all returns for reasons other than company errors. All returns must be made within 30 days of the invoice date.